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Peter Lucas: At Westin Grande Sukhumvit Bangkok, Be Well, Feel Well, Sleep Well, Eat Well, Play Well and Work Well.



Motaz Othman
M.I.C.E Middle East
 
 
Maybe I visited Bangkok 20 times or more, most time at Sukhumvit street, always passing by The Westin Grande Sukhumvit, Bangkok in Soi 19, always say to myself that I need to experience staying here, in this trip between 13-25 Sep 2018, I simply contacted the communication manager through their Internet page, next day a positive answer from Ms. Nicole, very good followup for messages on their Internet page, one day after Ms. Nicole confirmed my room and I checked in on 13th Sep 2018 for four nights, I really felt that The Westin Grande Sukhumvit, Bangkok is the best choice for Middle East Travellers and to know more, I had this Interview with the new appointed General Manager Mr. Peter Lucas.
 
 
Q: May I know, when The Westin Grande Sukhumvit was opened, is it mostly corporate or leisure guests and your main markets? 
A: The Westin Grande Sukhumvit was opened in 2003 as the first and only Westin Hotel in Bangkok. We are now one of the leaders in the Sukhumvit area with an average occupancy above 90%, mainly from corporate. Our main market is Japan, Singapore, USA, Korea and China and we would like to welcome more guests from The Middle East too.
 
 
Q: As you mentioned The Middle East market, what would you say for Middle East Travelers, since they mostly know Marriott Hotel, how do you rate and compare Westin with Marriott?  
A: Westin is the best wellness brand in hospitality, consistently delivering on its promise to ensure that guests leave feeling better than when they arrived. As for Middle East Travelers, guests can enjoy direct access from the Hotel to Asok skytrain & Sukhumvit subway stations where you will be instantly transported to the city’s best shopping, nightlife, famous temples, Chatuchak Weekend Markets and Queen Sirikit National Convention Center. No matter what obstacles travel puts between you and your well-being, our signature wellness programs help you soar above it all. Here you can eat, sleep, move, feel, work and play well, transcending the rigors of travel while you’re on the road. Guests can experience offerings that include the iconic Heavenly® Bed, RunWESTIN™ and Westin Gear Lending with New Balance®, delicious and nutritious SuperFoodsRx™ and the innovative workspace Tangent.
 
 
Q: What about rooms and meetings facilities, if also Corporate clients and Events who held meetings here?
A: We have 362 rooms, 14 function rooms, and 3 restaurants, with over 3000 sqm space for Function and Meetings, the biggest room can welcome 600 guests with its 6,717 sq ft.
 
 
Q: What about the reservation, is it more online threw Bookings engines or directly on your website?
A: We prefer the online booking where mostly our guests are booking through.
 
 
Q: The Middle East guests would like to see the word Halal Food, do you have it here at Westin Grande Sukhumvit?
A: Sure, at breakfast, we have Halal Section and our guests can as well ask for Halal food during Lunch and Dinner.
 
 
Q: How would you rate The Westin Grande among other Hotels in Bangkok?
A: We are at the top 50 Hotels in Bangkok on TripAdvisor among 950 other hotels, our Zest Bar & Terrace is rated No 1 out of all Bars & Pubs in Bangkok. With our excellent service and warm-hearted hospitality we aim to climb up to the Top 40 hotels soon.
 
 
Q: How many people working here, do you feel they are happy with their Income?
A: We have 400 employees working at our hotel. We see our employees as one big family, that’s why our internal engagement index is one of the bests in Asia Pacific. We take care of our team and pay more than the minimum range. We also have the highest bonus for employees among other hotels. I am proud to say they everyone enjoys working at The Westin Grande Sukhumvit and I have never seen a team spirit like here anywhere else.
 
 
Q: Finally Mr. Peter, what you would like to say to The Middle East Travelers about your Hotel to welcome them?
A: Ohh, I would say, The Middle East guests will be more than welcome here, we have the best Location near by Nana Area and Hospitals, Halal food, Excellent rooms and wash rooms, Arabic speakers including Ms. Munya and Mr. Ismail. We also have our monthly Westin Pool Party where fun and entertainment is guaranteed. Come and visit us soon!


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